Refund policy
At Nurture Tree, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Returns
- We accept return requests for both Prepaid and Cash on Delivery (COD) orders.
- If your order has already been delivered and you wish to return it, you must request the return within 3 days of delivery.
- Return requests made after 3 days from the delivery date will not be accepted.
Refund Policy
- Once we receive and inspect the returned product, we will not issue a cash refund to your original payment method or bank account.
- Instead, the full order value will be provided as a Store Credit / Website Credit, which can be used for future purchases on the Nurture Tree website.
- Store Credit will be issued only after the returned product passes our quality inspection.
Return Conditions
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- The product should not be damaged or tampered with.
- The return request must be submitted within 3 days of delivery.
Non-Returnable Items
We do not accept returns for:
- Products returned after 3 days of delivery.
- Opened, used, or damaged products.
- Products damaged due to customer misuse.
Contact Us
If you need to request a return or have any questions, please contact our customer support before sending the product back.
Email: support@nurturetree.shop
Website: https://nurturetree.shop