Refund policy

Return & Refund Policy

At Nurture Tree, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept return requests for both Prepaid and Cash on Delivery (COD) orders.

If your order has been delivered and you wish to return it, you must submit a return request within 7 days of the delivery date. Requests received after 7 days will not be accepted.

All return requests must first be approved by our Customer Support Team.

Replacement Policy

Once we receive and inspect the returned product, we do not provide refunds to your original payment method or bank account.

After successful quality inspection, you can choose either:

A replacement product of the same value, or
A coupon/voucher of the same order value for your next purchase on the Nurture Tree website, or
If you prefer another product of the same value, we will arrange and send that product to you.

No cash refund or bank transfer will be provided.

Return Conditions

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.
The product must not be damaged or tampered with.
The return request must be submitted within 7 days of delivery.
The return request must be approved by our Customer Support Team before shipping the product back.

Non-Returnable Items

We do not accept returns for:

Products returned after 7 days of delivery.
Opened, used, consumed, or damaged products.
Products damaged due to customer misuse or improper handling.
Products returned without prior approval from our Customer Support Team.

Return Process

Contact our Customer Support Team within 7 days of delivery.
Share your Order ID and the reason for the return.
Once your request is approved, we will provide the return instructions.
After receiving and inspecting the returned product, we will:
- Send a replacement product of the same value, or
- Provide a coupon/voucher of the same value, or
- Arrange another product of your choice (of the same value), as discussed with our support team.